At Andrew Martin Sale Store, we believe that curating your living space is a journey of discernment and personal expression. This philosophy extends beyond our curated collections of Designer Sofas, Ceiling Lights, Armchairs, and Dining Tables to every aspect of your experience with us—including how we deliver your chosen pieces and support you should your needs change. Our policies are crafted with the same care, transparency, and respect for design integrity that define our entire collection.

Shipping Information

We deliver to a global clientele, bringing considered design to your doorstep. Please note, deliveries to certain remote regions and parts of Asia may be subject to restrictions.

Order Processing

Once your order is confirmed, please allow 1-2 business days for our team to carefully prepare your item(s) for shipment.

Shipping Methods & Timelines

We offer two primary shipping options to suit your needs:

  • Standard Shipping (DHL / FedEx): A flat fee of £12.95 applies. Your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping (EMS): Available for all orders over £50. Your order will be delivered within 15-25 business days after dispatch.

You will receive a tracking notification via email once your order is on its way.

Our Returns & Exchanges Philosophy

We want you to be completely satisfied with every piece that enters your home. Whether it’s a foundational Bed, a statement Console Table, or a comfortable Armchair, our returns and exchanges process is designed to be as seamless and considered as the experience of selecting from our collections.

Returns & Exchanges Policy at a Glance

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unused, in their original, undamaged packaging, and in resalable condition with all tags, accessories, and manuals included.
  • Process: Initiate a return via email. A pre-paid return label will be provided for your convenience where applicable.
  • Refunds: Issued to the original payment method within 14 business days of us receiving the returned item.
  • Exchanges: We happily facilitate exchanges for a different size or colour, subject to availability.

The Detailed Returns & Exchanges Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, please contact our Customer Care team at [email protected] with your order number and item details. To expedite your request, please use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Andrew Martin Sale Store Team,

I would like to request a [Return / Exchange] for my recent order.

Order Number: #[Your Order Number] Item(s) for Return/Exchange: [e.g., 3-4 Seater Sofa in Linen Grey] Reason for Request: [Please provide brief details] For exchanges, my preferred alternative is: [e.g., Same model in Velvet Blue, if available].

Please advise on the next steps.

Best regards,
[Your Full Name] [Your Contact Number]

Step 2: Receive Your Return Instructions

Our team will respond within 2 business days with authorisation and a pre-paid return shipping label for standard returns within our core service regions. For exchanges, we will confirm the availability of your desired item.

Step 3: Pack and Ship

Please repack the item securely in its original, undamaged packaging, including all accessories, manuals, and protective materials. Attach the provided label and dispatch the parcel via the designated carrier. We strongly recommend you retain your proof of postage.

Step 4: Inspection & Completion

Once we receive and inspect the returned item to ensure it meets our resalable condition criteria, we will process your request.

  • For Returns: Your refund will be initiated.
  • For Exchanges: Your replacement item will be prepared for shipment. If the new item is of higher value, we will invoice the difference. If it is of lower value, we will refund the difference.

Refund Timeline & Method

Refunds are processed to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow up to 14 business days for the refund to appear in your account after we have received the return.

Please note: Original and return shipping costs are non-refundable, except in cases where an item is faulty or we have made an error.

Important Considerations & Final Sale Items

To maintain the integrity of our curated collection for all our clients, we cannot accept returns in the following circumstances:

  • Items not in their original, unused, and resalable condition.
  • Items damaged due to customer misuse or improper assembly.

Furthermore, based on the bespoke nature of certain products within our curation, the following are considered final sale and cannot be returned or exchanged unless faulty:

  • Personalised, Bespoke, or Made-to-Order Items (e.g., customised Designer Tables or Desks altered to specification).
  • Fabric sold by the metre.
  • Any item clearly marked as “Final Sale”.

Need Further Assistance?

Your dedicated team is here to help. Please contact us at:
Email: [email protected]
Post: Customer Care, Andrew Martin Sale Store, 85 Chapel St, Liverpool, GB L2G 1DU.

We look forward to continuing your design journey with us.

Andrew Martin Sale Store – Your partner in creating spaces that tell your unique story.