At Andrew Martin Sale Store, we understand that the journey to a perfect space is one of discernment and personal taste. Just as we curate our collection of Designer Sofas, Ceiling Lights, and Armchairs with an unwavering commitment to quality and design integrity, we approach our returns and exchanges policy with the same level of care, transparency, and respect for our global clientele. We want you to be completely satisfied with your chosen piece, whether it’s a statement Dining Table or a foundational Bed.

Our Policy at a Glance

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: Initiate a return via email. We provide a pre-paid return label for your convenience.
  • Refunds: Issued to the original payment method within 14 business days of receiving the returned item.
  • Exchanges: We happily facilitate exchanges for a different size or colour, subject to availability.

The Returns & Exchanges Process

Our process is designed to be as seamless and considered as the experience of selecting from our collections of Bookcases or Cabinets & Sideboards.

Step 1: Initiate Your Request

Within 15 days of receiving your order, please contact our customer care team at [email protected] with your order number and details of the item you wish to return or exchange. To expedite the process, please use the template below.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Andrew Martin Sale Store Team, I would like to request a [Return / Exchange] for my recent order. Order Number: #[Your Order Number] Item(s) for Return/Exchange: [e.g., 3-4 Seater Sofa in Linen Grey] Reason for Request: [Please provide brief details] For exchanges, my preferred alternative is: [e.g., Same model in Velvet Blue, if available]. Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Your Return Instructions

Our team will respond within 2 business days with authorisation and a pre-paid return shipping label (for standard returns within our core service regions). For exchanges, we will confirm the availability of your desired item.

Step 3: Pack and Ship

Please repack the item securely in its original, undamaged packaging, including all accessories, manuals, and protective materials. Attach the provided label and dispatch the parcel via the designated carrier. We recommend retaining your proof of postage.

Step 4: Inspection & Completion

Once we receive and inspect the returned item to ensure it meets our resalable condition criteria, we will process your request.

  • For Returns: Your refund will be initiated.
  • For Exchanges: Your replacement item will be prepared for shipment. If the new item is of higher value, we will invoice the difference. If it is of lower value, we will refund the difference.

Refund Timeline & Method

Refunds are processed to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow up to 14 business days for the refund to appear in your account after we have received the return. Shipping costs (both original and return) are non-refundable, except in the case of an item fault or our error.

Important Considerations

To maintain the integrity of our curated collection for all our clients, we cannot accept returns in the following circumstances:

  • Items not in their original, unused, and resalable condition, with tags intact and packaging unmarked.
  • Personalised, bespoke, or made-to-order items, which are crafted uniquely for you.
  • Items damaged due to customer misuse or improper assembly.

Based on our product curation, please note that Fabric sold by the metre, final sale items (clearly marked), and any commissioned or customised pieces (such as specific Designer Tables or Desks altered to specification) are considered final sale and cannot be returned or exchanged unless faulty.

Our Commitment to You

This policy reflects our commitment to excellence—a principle that guides everything from the selection of our Armchairs and Coffee Tables to our customer service. We are here to be your partner in creating a beautiful space, and we aim to handle every return or exchange with the efficiency, discretion, and care befitting the Andrew Martin Sale Store experience.

Need Further Assistance?

Your dedicated team is here to help. Please contact us at:
Email: [email protected]
Post: Customer Care, Andrew Martin Sale Store, 85 Chapel St, Liverpool, GB L2G 1DU.

We look forward to continuing your design journey with us.

Andrew Martin Sale Store – Your partner in creating spaces that tell your unique story.
Policy effective date: October 2023. Subject to periodic updates.