Welcome to the Andrew Martin Sale Store FAQ. We are your collaborator in creating elegant, considered spaces. Below, you’ll find answers to common questions about our products, delivery, and services. Should you need further assistance, our dedicated customer care team is always here to help.

Our Products & Style

What is the design aesthetic of Andrew Martin Sale Store?
We specialise in curated, aspirational design that bridges the gap to attainable living. Our collection focuses on statement pieces—from Designer Sofas and Console Tables to elegant Ceiling Lights and Armchairs—that combine quality craftsmanship with considered elegance, perfect for the discerning homeowner looking to transform their space.
Do you offer complete furniture collections or individual pieces?
We offer a meticulously curated edit of both. You can find individual signature items like a Designer Sofa or Dining Table, as well as complementary pieces such as Bedside Tables, Cabinets & Sideboards, and Cushions to build a cohesive design narrative in your home.
Are your products suitable for small spaces?
Yes, our range includes versatile pieces like 2-3 Seater Sofas, Coffee Tables, and Console Tables designed for various room sizes. We recommend reviewing the product dimensions provided on each item’s page to ensure a perfect fit for your space.

Ordering & Payment

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient checkout experience.
Is my payment and personal information secure?
Absolutely. We employ industry-standard encryption and security protocols to ensure all your personal and payment information is protected throughout the transaction process.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you wish to modify or cancel an order. We will endeavour to assist you, but please note that once an order has entered the processing stage (within 1-2 business days), changes may not be possible.

Global Delivery & Shipping

Where do you deliver?
We are proud to offer Seamless Global Delivery to most international regions, making our designs accessible worldwide. Currently, we are unable to deliver to parts of Asia and a select few remote locations. The specific availability for your country will be confirmed at checkout.
What are my shipping options and costs?
We offer two tailored services to suit your needs:

Standard Shipping (DHL / FedEx): A reliable, fully tracked service. A flat fee of £12.95 applies. Delivery is typically completed within 10-15 business days after dispatch.

Free Shipping (EMS): For orders over £50, we offer a complimentary service via EMS. Delivery is typically completed within 15-25 business days after dispatch.
How long will my order take to arrive?
Please allow 1-2 business days for order processing and packaging. Once dispatched, you will receive a tracking notification. Final delivery times depend on your chosen shipping method and destination. All timelines are estimates and, for international orders, may occasionally be subject to customs delays.
Are taxes and duties included in the price?
For international orders, any applicable import duties, taxes, or customs clearance fees are the responsibility of the recipient and are not included in our item prices or shipping costs. We recommend checking with your local customs office for potential charges.

Returns & Refunds

What is your returns policy?
We stand behind the quality of every piece. If an item does not meet your expectations, we accept returns within 15 days of you receiving the delivery. To be eligible, items must be in original, unused condition with all packaging intact. Please contact our customer care team to initiate a return.
How do I start a return?
Please contact us at [email protected] with your order details. Our team will guide you through the process and provide the necessary instructions and return authorisation.
Who pays for return shipping?
Customers are responsible for the cost of return shipping unless the item is faulty or incorrect due to an error on our part. We recommend using a tracked and insured service for your return.

Customer Care & Contact

How can I get in touch for personalised assistance?
Our dedicated customer care team is your collaborator in design. For any queries—from pre-purchase questions to tracking your order—please do not hesitate to contact us at [email protected]. We are here to ensure your experience is as exceptional as our designs.
What are your business details?
Andrew Martin Sale Store
85 Chapel St, Liverpool, GB L2G 1DU
Website: andrewmartinstore.com
Customer Care Email: [email protected]
Your Design Journey, Curated to Your Door. We are more than a store; we are your partner in creating spaces that reflect your unique taste and story. Thank you for choosing Andrew Martin Sale Store.